This is a courtesy translation.
Only the Dutch language version is legally binding.

Who is responsible for data collection on this website?
The data processing on this website is carried out by the website operator. You can find their contact details here:

Privacy Statement NL

L&D Support International Products BV, located at A Hofmanweg 5A, Haarlem, is responsible for the processing of personal data, as shown in this privacy statement.
Contact details

ldsupport.nl
A. Hofmanweg 5A
2031 BH Haarlem
+31 (0)20 664 5002
De Functionaris Gegevensbescherming van L&D Support International Products BV is A.A. van Zijl; te bereiken via privacy@ldsupport.nl

All texts are protected by copyright. Sources, unless otherwise stated:
eRecht24
, ratgeberrecht and AdSimple

Open and close the sections by clicking on their headings.

Data acquisition and processing

How do we collect your data?
On the one hand, your data is collected by you providing it to us. This can be, for example, data that you enter in a contact form. Other data is collected automatically or after your consent when you visit the website by our IT systems. This is mainly technical data (e.g. internet browser, operating system or time of page view). This data is collected automatically as soon as you enter this website.
Personal data that we process

L&D Support International Products BV processes your personal data because you use our services and/or because you provide this data to us yourself. Below you will find an overview of the personal data that we can process (which of these personal data are processed/used in practice may differ per situation):

Title
First and last name
Sex
Year of birth
Educational attainment
Address data
E-mail address
Contact
IP address
Internet browser and device type
Other personal data (actively provided by you by completing our questionnaire or by written/telephone correspondence)

Special and/or sensitive personal data that we process

The website and services of L&D Support are not aimed at collecting data from visitors under the age of 16, unless parents or guardians have consented to this. However, L&D Support cannot check whether visitors are older than 16 years of age. L&D Support advises parents to be involved in the online activities of their children, in order to prevent unwanted data about children being collected.

For what purpose and on what basis do we process personal data

L&D Support International Products BV processes personal data for the benefit of our services (assessments, reports) for our clients.

Automated decision making

Automated decision making is about decisions made by computer programs or systems, without human involvement. L&D Support International Products BV will never make decisions based purely on automated processing on matters that can have (undesirable or significant) consequences for people.

How long we keep personal data

L&D Support International Products BV does not store your personal data for longer than is strictly necessary to realize the purposes for which your data is collected. We use the following retention periods for the following (categories of) data:

Personal data: 18 months

It is possible to compare different measurement moments of a person (with an interval of at least 1 year). This is offered up to 18 months after the first measurement. After 18 months, the data will be anonymized.

Answers to questions: 18 months

As with personal data.

Generated reports: 2 months

Required to quickly retrieve reports.

Messages sent: 1 week

Necessary for any checks and checks.

Sharing personal data with third parties

L&D Support International Products BV will not sell your information to third parties and will only provide it to third parties if necessary in the context of our agreement with you or other client(s) or due to legal obligations. If other companies process your data on behalf of L&D Support International Products BV, a processor agreement will be concluded to guarantee the level of security and confidentiality of your data. L&D Support International Products BV remains responsible for these operations at all times.

Cookies and similar techniques

A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit a website. L&D Support International Products BV only uses technical and functional cookies, as well as analytical cookies that do not infringe your privacy. The cookies used by L&D Support International Products BV are necessary for the technical operation of the website and for the ease of use of the visitor. They ensure that the website works properly and that, for example, your preferred settings are saved. We can also optimize our website in this way.

View, modify or delete data

You have the right to view, change or delete your personal data. You also have the right to withdraw any permission granted for data processing or to object to the processing of your personal data by L&D Support International Products BV. In addition, you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you via a computer file to yourself or to another organization mentioned by you. Requests for access, amendment, deletion or data transfer, as well as any withdrawal of your consent or objections regarding the processing of your personal data can be sent to privacy@ldsupport.nl.

To enable us to check whether a request has actually been made by yourself, we ask you to enclose a copy of your proof of identity. To protect your privacy, you can black out your passport photo, MRZ (‘machine readable zone’, the strip with numbers at the bottom of the passport), your passport number and your citizen service number in this copy. We will respond to your request within four weeks.
L&D Support International Products BV would also like to point out that you have the option of submitting a complaint to the national supervisory authority, the Dutch Data Protection Authority. You can do that via the following LINK.

How we protect personal data

L&D Support International Products BV takes the protection of your data very seriously and takes all necessary measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification.

General notice and mandatory information

What rights do you have regarding your data?

You have the right at any time to receive information free of charge about the origin, recipient and purpose of your stored personal data. You also have a right to request that this data be corrected or deleted. If you have given your consent to data processing, you can revoke this consent at any time for the future. You also have the right to request the restriction of the processing of your personal data under certain circumstances.

Furthermore, you have the right to lodge a complaint with the competent supervisory authority. For this purpose, as well as for further questions on the subject of data protection, you can contact us at any time.

Analysis tools and third-party tools

When visiting this website, your surfing behavior may be statistically analyzed. This is done primarily with so-called analysis programs.

Detailed information on these analysis programs can be found in the following data protection declaration.

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.

When you use this website, various personal data are collected. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done. We would like to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible.

Storage period

Unless a more specific storage period is specified within this data protection declaration, your personal data will remain with us until the purpose for processing the data no longer applies. If you assert a legitimate request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, the data will be deleted once these reasons no longer apply.

General information on the legal basis for data processing on this website

If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) DSGVO or Art. 9(2)(a) DSGVO, if special categories of data are processed in accordance with Art. 9(1) DSGVO. In the case of explicit consent to the transfer of personal data to third countries, the data processing is also based on Art. 49 (1) a DSGVO. If you have consented to the storage of cookies or to the access to information in your terminal device (e.g. via device fingerprinting), the data processing is additionally carried out on the basis of Section 25 (1) TTDSG. The consent can be revoked at any time. If your data is required for the performance of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6 para. 1 lit. b DSGVO. Furthermore, if your data is required for the fulfillment of a legal obligation, we process it on the basis of Art. 6 para. 1 lit. c DSGVO. Furthermore, data processing may be carried out on the basis of our legitimate interest pursuant to Art. 6 (1) lit. F DSGVO. Information about the relevant legal basis in each individual case is provided in the following paragraphs of this privacy policy.

Note on data transfer to the USA and other third countries

Among other things, we use tools from companies based in the USA or other third countries that are not secure under data protection law. If these tools are active, your personal data may be transferred to these third countries and processed there. We would like to point out that no level of data protection comparable to that in the EU can be guaranteed in these countries. For example, US companies are obliged to hand over personal data to security authorities without you as a data subject being able to take legal action against this. It can therefore not be ruled out that US authorities (e.g. intelligence services) process, evaluate and permanently store your data located on US servers for monitoring purposes. We have no influence on these processing activities.

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke consent you have already given at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to object to data collection in special cases and to direct marketing (Art. 21 DSGVO).

IF THE DATA PROCESSING IS CARRIED OUT ON THE BASIS OF ART. 6 ABS. 1 LIT. E OR F DSGVO, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA CONCERNED UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING IS FOR THE PURPOSE OF ASSERTING, EXERCISING OR DEFENDING LEGAL CLAIMS (OBJECTION UNDER ARTICLE 21 (1) DSGVO).

IF YOUR PERSONAL DATA ARE PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION PURSUANT TO ARTICLE 21 (2) OF THE GERMAN DATA PROTECTION ACT).

Right of appeal to the competent supervisory authority

In the event of violations of the GDPR, data subjects shall have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work or the place of the alleged violation. The right of appeal is without prejudice to any other administrative or judicial remedy. https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in performance of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another responsible party, this will only be done insofar as it is technically feasible.

Information, deletion and correction

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of data processing and, if necessary, a right to correction or deletion of this data. For this purpose, as well as for further questions on the subject of personal data, you can contact us at any time.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. For this purpose, you can contact us at any time. The right to restriction of processing exists in the following cases:

If you dispute the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the review, you have the right to request the restriction of the processing of your personal data.
If the processing of your personal data happened/is happening unlawfully, you can request the restriction of data processing instead of deletion.
If we no longer need your personal data, but you need it to exercise, defend or assert legal claims, you have the right to request restriction of the processing of your personal data instead of erasure.
If you have lodged an objection pursuant to Art. 21 (1) DSGVO, a balancing of your and our interests must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.
If you have restricted the processing of your personal data, this data – apart from its storage – may only be processed with your consent or for the assertion, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of an important public interest of the European Union or a Member State.

Objection to advertising e-mails

The use of contact data published within the framework of the imprint obligation for the transmission of advertising and information material not expressly requested is hereby objected to. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam e-mails.

Hosting and Encryption

//Informationen zum Hoster fehlen//

Server log files
In server log files, the provider of the website automatically collects and stores information that your browser automatically transmits to us. These are:

Visited page on our domain
Date and time of the server request
Browser type and browser version
Operating system used
Referrer URL
Host name of the accessing computer
IP address
There is no merging of this data with other data sources. The data processing is based on Art. 6 (1) lit. b DSGVO, which permits the processing of data for the fulfillment of a contract or pre-contractual measures.

WordPress website builder
We use WordPress.com, a website building system, for our website. The service provider is the American company
Automattic Inc, 60 29th Street #343, San Francisco, CA 94110, USA.

WordPress also processes data from you in the USA, among other places. We would like to point out that, according to the opinion of the European Court of Justice.
there is currently no adequate level of protection for the transfer of data to the USA. This may entail various risks for the
lawfulness and security of data processing.

As a basis for data processing with recipients located in third countries (outside the European Union, Iceland, Liechtenstein,
Norway, thus in particular in the USA) or a data transfer there, WordPress uses so-called
Standard Contractual Clauses (= Art. 46. para. 2 and 3 DSGVO). Standard Contractual Clauses (SCC) are templates provided by the
EU Commission and are intended to ensure that your data complies with European data protection standards even if it is transferred to third
data protection standards even if it is transferred to third countries (such as the USA) and stored there.
Through these clauses, WordPress undertakes to comply with the European level of data protection when processing your relevant data
even if the data is stored, processed and managed in the USA. These clauses are based on an
Implementing Decision of the EU Commission. You can find the decision and the corresponding standard contractual clauses here, among other places:
https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj?locale=de

The Data Processing Agreements, which correspond to the standard contractual clauses, can be found at.
https://wordpress.com/support/data-processing-agreements/.

To learn more about the data that is processed through the use of WordPress.com, please see the Privacy Policy at.
https://automattic.com/de/privacy/.

WordPress.com order processing agreement (AVV)

In accordance with Article 28 of the General Data Protection Regulation (GDPR), we have concluded an order processing agreement with WordPress.com
(AVV) concluded. What exactly is an AVV and especially what must be included in an AVV, you can read in our general
“Order processing agreement (AVV)” section.

This contract is required by law because WordPress.com processes personal data on our behalf. Therein it is
clarified that WordPress.com may only process data they receive from us according to our instructions and must comply with the GDPR.
You can find the link to the order processing agreement (AVV) at https://wordpress.com/support/data-processing-agreements/.

Data analysis and evaluation (Cookies)

Cookies
Our Internet pages use so-called “cookies”. Cookies are small text files and do not cause any damage to your terminal device. They are stored either temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your end device. Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your end device until you delete them yourself or until they are automatically deleted by your web browser. In some cases, cookies from third-party companies may also be stored on your terminal device when you enter our site (third-party cookies). These enable us or you to use certain services of the third-party company (e.g. cookies for processing payment services).

Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping cart function or the display of videos). Other cookies are used to evaluate user behavior or display advertising. Cookies that are necessary to carry out the electronic communication process, to provide certain functions that you have requested (e.g. for the shopping cart function) or to optimize the website (e.g. cookies to measure the web audience) (necessary cookies) are stored on the basis of Art. 6 (1) lit. f DSGVO, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies for the technically error-free and optimized provision of its services. If consent to the storage of cookies and comparable recognition technologies has been requested, processing is carried out exclusively on the basis of this consent (Art. 6 para. 1 lit. a DSGVO and § 25 para. 1 TTDSG); consent can be revoked at any time.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.

Insofar as cookies are used by third-party companies or for analysis purposes, we will inform you separately about this within the scope of this data protection declaration and, if necessary, request your consent. You have the option to make settings regarding cookies on our website

Google Services and Media

Google Analytics
Our website uses functions of the web analysis service Google Analytics. The provider of the web analytics service is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses “cookies.” These are small text files that your web browser stores on your terminal device and enable an analysis of website usage. Information generated by means of cookies about your use of our website is transmitted to a Google server and stored there. The server is usually located in the USA.

The setting of Google Analytics cookies is based on Art. 6 (1) lit. f DSGVO. As the operator of this website, we have a legitimate interest in analyzing user behavior in order to optimize our website and, if necessary, advertising.

IP anonymization

We use Google Analytics in conjunction with the IP anonymization function. It ensures that Google truncates your IP address within member states of the European Union or in other states party to the Agreement on the European Economic Area before transmitting it to the USA. There may be exceptional cases in which Google transfers the full IP address to a server in the USA and shortens it there. On our behalf, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing us with other services relating to website activity and internet usage. There is no merging of the IP address transmitted by Google Analytics with other data from Google.

Browser Plugin

The setting of cookies by your web browser can be prevented. However, some functions of our website could be restricted as a result. Likewise, you can prevent the collection of data relating to your website usage, including your IP address, together with subsequent processing by Google. This is possible by downloading and installing the browser plugin accessible via the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Objection to data collection

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set that will prevent the collection of your data during future visits to our website: Disable Google Analytics.

For details on how Google Analytics handles user data, please see Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

Order processing

To fully comply with the legal data protection requirements, we have concluded an order processing agreement with Google.

Demographic characteristics with Google Analytics

Our website uses the “demographic characteristics” function of Google Analytics. It can be used to create reports that contain statements about the age, gender and interests of site visitors. This data comes from interest-based advertising from Google as well as visitor data from third-party providers. It is not possible to assign the data to a specific person. You can deactivate this function at any time. This is possible via the ad settings in your Google account or by generally prohibiting the collection of your data by Google Analytics, as explained in the item “Objection to data collection”.

Google Web Fonts
Our website uses web fonts from Google. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

By using these web fonts, it is possible to present you with the presentation of our website that we desire, regardless of which fonts are available to you locally. This is done by retrieving the Google Web Fonts from a Google server in the USA and the associated transfer of your data to Google. This is your IP address and which of our pages you have visited. The use of Google Web Fonts is based on Art. 6 para. 1 lit. f DSGVO. As the operator of this website, we have a legitimate interest in the optimal presentation and transmission of our website.

The company Google is certified for the us-European data protection agreement “Privacy Shield”. This data protection agreement is intended to ensure compliance with the level of data protection applicable in the EU.

Details about Google Web Fonts can be found at: https://www.google.com/fonts#AboutPlace:about and further information can be found in Google’s privacy policy: https://policies.google.com/privacy/partners?hl=de.

Google Web Fonts (local hosting)

This site also uses so-called web fonts provided by Google for the uniform display of fonts. Some of the Google Fonts are also installed locally. A connection to Google servers does not take place.

Further information on Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy: https://policies.google.com/privacy?hl=de.

Adobe Fonts
We use Adobe Fonts, a web font hosting service, on our website. The service provider is the American company Adobe Inc. The Irish company Adobe Systems Software Ireland Companies, 4-6 Riverwalk, Citywest Business Campus, Dublin 24, Ireland, is responsible for the European region.

Adobe also processes data from you in the USA, among other places. We would like to point out that according to the opinion of the European Court of Justice, there is currently no adequate level of protection for the transfer of data to the USA. This may pose various risks to the lawfulness and security of data processing.

As a basis for data processing with recipients located in third countries (outside the European Union, Iceland, Liechtenstein, Norway, i.e. in particular in the USA) or a data transfer there, Adobe uses so-called standard contractual clauses (= Art. 46. para. 2 and 3 DSGVO). Standard Contractual Clauses (SCC) are templates provided by the EU Commission and are intended to ensure that your data complies with European data protection standards even if it is transferred to and stored in third countries (such as the USA). Through these clauses, Adobe undertakes to comply with the European level of data protection when processing your relevant data, even if the data is stored, processed, and managed in the United States. These clauses are based on an implementing decision of the EU Commission. You can find the decision and the corresponding standard contractual clauses here, among other places: https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj?locale=de

More information on the data processed and the standard contractual clauses at Adobe can be found at https://www.adobe.com/de/privacy/eudatatransfers.html.

Source: AdSimple

Google Maps
This site uses the map service Google Maps. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

To use the functions of Google Maps, it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transmission. If Google Maps is activated, Google may use Google Web Fonts for the purpose of uniform display of fonts. When calling up Google Maps, your browser loads the required web fonts into its browser cache in order to display texts and fonts correctly.

The use of Google Maps is in the interest of an appealing presentation of our online offers and an easy location of the places indicated by us on the website. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. A DSGVO and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user’s terminal device (e.g. device fingerprinting) within the meaning of the TTDSG. The consent can be revoked at any time.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here:

https://privacy.google.com/businesses/gdprcontrollerterms/ and

https://privacy.google.com/businesses/gdprcontrollerterms/sccs/.

More information on the handling of user data can be found in Google’s privacy policy: https://policies.google.com/privacy?hl=de.

Communication and Social Media

//Informationen zur Insta – Facebookpräsenz fehlen
//Informationen zum Kontaktform Plugin fehlen//
What are messenger & communication functions?

We offer various options on our website (such as messenger and chat functions, online or contact forms, e-mail,
telephone) to communicate with us. In the process, your data is also processed to the extent necessary to respond to your inquiry and our
subsequent measures, will be processed and stored.

In addition to classic means of communication such as e-mail, contact forms or telephone, we also use chats or messengers. The
currently most commonly used messenger function is WhatsApp, but there are, of course, especially for websites, many different
‘providers that offer messenger functions. If content is encrypted end to end, this is pointed out in the individual
privacy texts or in the privacy policy of the respective provider. End-to-end encryption means nothing more
nothing other than that the content of a message itself is not visible to the provider. However, information about your
your device, location settings and other technical data may still be processed and stored.

Why do we use messenger & communication features?

Communication options with you are of great importance to us. After all, we want to talk to you and answer all
possible questions about our service in the best possible way. Well-functioning communication is an important part of our service.
of our service. With the practical messenger & communication functions, you can always choose those that are most
are most preferable. In exceptional cases, however, we may not be able to answer certain questions via chat or messenger.
answer. This is the case, for example, when it comes to internal contractual matters. In this case, we recommend other
communication options such as e-mail or telephone.

As a rule, we assume that we remain responsible under data protection law even if we use the services of a social media platform.
platform. However, the European Court of Justice has ruled that, in certain cases, the operator of the social media
platform may be jointly responsible with us within the meaning of Art. 26 DSGVO. Insofar as this is the case, we
separately to this and work on the basis of an agreement in this regard. The essence of the agreement is set out below
below for the platform concerned.

Please note that when using our built-in elements, data from you outside of the European Union may also be
may be processed, as many providers, for example Facebook Messenger or WhatsApp are American companies.
This may make it less easy for you to claim or
enforce them.

What data is processed?

Exactly which data is stored and processed depends on the respective provider of the messenger & communication functions.
Basically, this is data such as name, address, telephone number, e-mail address and content data such as all the
information you enter in a contact form. In most cases, information about your device and the IP address are also stored.
are stored. Data that is collected via a messenger & communication function is also stored on the servers of the providers.
stored.

If you want to know exactly what data is stored and processed by the respective providers and how you can object to the
data processing, you should carefully read the respective privacy policy of the company.

How long is data stored?

How long data is processed and stored depends primarily on the tools we use. Further below you will learn
more about the data processing of the individual tools. The privacy statements of the providers usually state exactly which
data is stored and processed and for how long. In principle, personal data is only processed for as long as it is necessary to
necessary for the provision of our services. If data is stored in cookies, the storage period varies greatly. The data can be
be deleted immediately after leaving a website, but they can also remain stored for several years. Therefore
you should look at each individual cookie in detail if you want to know more about the data storage. You can usually find
you will also find informative information about the individual cookies in the data protection declarations of the individual providers.

Right of objection

You also have the right and the option to revoke your consent to the use of cookies or third-party providers at any time.
This works either via our cookie management tool or via other opt-out functions. For example, you can also prevent the
prevent data collection through cookies by managing, disabling or deleting cookies in your browser. For further
information, please refer to the section on consent.

Since Messenger & Communication functions may use cookies, we also recommend that you read our general
Privacy policy on cookies. To find out exactly which of your data is stored and processed, you should read the
privacy statements of the respective tools.

Legal basis

If you have consented to your data being processed and stored by integrated messenger and communication functions, this consent shall be deemed the legal basis for data processing.
be stored, this consent is considered the legal basis for data processing (Art. 6 para. 1 lit. aDSGVO). We process
your request and manage your data in the context of contractual or pre-contractual relationships in order to fulfill our pre-contractual and
contractual obligations or to answer inquiries. The basis for this is Art. 6 para. 1 p. 1 lit. b. DSGVO. Basically
if consent has been given, your data will also be processed on the basis of our legitimate interest (Art. 6 para. 1 lit. f DSGVO) in
fast and good communication with you or other customers and business partners.

Whatsapp Messenger by facebook Meta
We use the instant messaging service WhatsApp on our website. The service provider is the American company
WhatsApp Inc. a subsidiary of Meta Platforms Inc. The company responsible for the European region is WhatsApp Ireland
Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland is responsible for the European region.

WhatsApp also processes data from you in the USA, among other places. We would like to point out that according to the opinion of the European Court of Justice
there is currently no adequate level of protection for the transfer of data to the USA. This may entail various risks for the
lawfulness and security of data processing.

As a basis for data processing with recipients located in third countries (outside the European Union, Iceland, Liechtenstein,
Norway, i.e. in particular in the USA) or a transfer of data there, WhatsApp uses so-called
Standard Contractual Clauses (= Art. 46. para. 2 and 3 DSGVO). Standard Contractual Clauses (SCC) are model clauses provided by the
EU Commission and are intended to ensure that your data complies with European data protection standards even if it is transferred to third
data protection standards even if it is transferred to third countries (such as the USA) and stored there.
Through these clauses, WhatsApp undertakes, when processing your relevant data, to comply with the European data protection level
even if the data is stored, processed and managed in the USA. These clauses are based on an
Implementing Decision of the EU Commission. You can find the decision and the corresponding standard contractual clauses here, among other places:
‘https://eur-lex.europa.eu/eli/dec_impl/2021/914/0j?locale=de

Information on data transfer at WhatsApp, which corresponds to the standard contractual clauses, can be found at.
‘https://www.whatsapp.com/legal/business-data-transfer-addendum-20210927

You can learn more about the data processed through the use of WhatsApp in the Privacy Policy at.
‘https://www.whatsapp.com/privacy

Placeholder

This is a courtesy translation.
Only the Dutch language version is legally binding.

Privacy Statement NL

L&D Support International Products BV, located at A Hofmanweg 5A, Haarlem, is responsible for the processing of personal data, as shown in this privacy statement.
Contact details

ldsupport.nl
A. Hofmanweg 5A
2031 BH Haarlem
+31 (0)20 664 5002
De Functionaris Gegevensbescherming van L&D Support International Products BV is A.A. van Zijl; te bereiken via privacy@ldsupport.nl

 

Personal data that we process

L&D Support International Products BV processes your personal data because you use our services and/or because you provide this data to us yourself. Below you will find an overview of the personal data that we can process (which of these personal data are processed/used in practice may differ per situation):

  • Title
  • First and last name
  • Sex
  • Year of birth
  • Educational attainment
  • Address data
  • E-mail address
  • Contact
  • IP address
  • Internet browser and device type
  • Other personal data (actively provided by you by completing our questionnaire or by written/telephone correspondence)

 

Special and/or sensitive personal data that we process

The website and services of L&D Support are not aimed at collecting data from visitors under the age of 16, unless parents or guardians have consented to this. However, L&D Support cannot check whether visitors are older than 16 years of age. L&D Support advises parents to be involved in the online activities of their children, in order to prevent unwanted data about children being collected.

For what purpose and on what basis do we process personal data

L&D Support International Products BV processes personal data for the benefit of our services (assessments, reports) for our clients.

Automated decision making

Automated decision making is about decisions made by computer programs or systems, without human involvement. L&D Support International Products BV will never make decisions based purely on automated processing on matters that can have (undesirable or significant) consequences for people.

How long we keep personal data

L&D Support International Products BV does not store your personal data for longer than is strictly necessary to realize the purposes for which your data is collected. We use the following retention periods for the following (categories of) data:

Personal data: 18 months

  • It is possible to compare different measurement moments of a person (with an interval of at least 1 year). This is offered up to 18 months after the first measurement. After 18 months, the data will be anonymized.

Answers to questions: 18 months

  • As with personal data.

Generated reports: 2 months

  • Required to quickly retrieve reports.

Messages sent: 1 week

  • Necessary for any checks and checks.

 

 

Sharing personal data with third parties

L&D Support International Products BV will not sell your information to third parties and will only provide it to third parties if necessary in the context of our agreement with you or other client(s) or due to legal obligations. If other companies process your data on behalf of L&D Support International Products BV, a processor agreement will be concluded to guarantee the level of security and confidentiality of your data. L&D Support International Products BV remains responsible for these operations at all times.

Cookies and similar techniques

A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit a website. L&D Support International Products BV only uses technical and functional cookies, as well as analytical cookies that do not infringe your privacy. The cookies used by L&D Support International Products BV are necessary for the technical operation of the website and for the ease of use of the visitor. They ensure that the website works properly and that, for example, your preferred settings are saved. We can also optimize our website in this way.

View, modify or delete data

You have the right to view, change or delete your personal data. You also have the right to withdraw any permission granted for data processing or to object to the processing of your personal data by L&D Support International Products BV. In addition, you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you via a computer file to yourself or to another organization mentioned by you. Requests for access, amendment, deletion or data transfer, as well as any withdrawal of your consent or objections regarding the processing of your personal data can be sent to privacy@ldsupport.nl.

To enable us to check whether a request has actually been made by yourself, we ask you to enclose a copy of your proof of identity. To protect your privacy, you can black out your passport photo, MRZ (‘machine readable zone’, the strip with numbers at the bottom of the passport), your passport number and your citizen service number in this copy. We will respond to your request within four weeks.
L&D Support International Products BV would also like to point out that you have the option of submitting a complaint to the national supervisory authority, the Dutch Data Protection Authority. You can do that via the following LINK.

How we protect personal data

L&D Support International Products BV takes the protection of your data very seriously and takes all necessary measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification.

No liability

Any liability for any damage resulting from access to and use of this site is explicitly rejected by L&D. Also, no guarantee is offered regarding the faultless and uninterrupted functioning of this site. Although L&D makes every effort to keep the content of this site as up-to-date and complete as possible, it cannot offer any guarantee whatsoever concerning the accuracy, validity, completeness or currency of information published on this site or to which access is offered through this site. L&D accepts no liability in that respect.

Applicable law
Dutch law applies to this site and to this disclaimer.

Our terms and conditions can be downloaded here.

Hosting and Encryption

Data acquisition and processing (Cookies)